Frequently asked questions
Check out some of our frequently asked questions below.
Can we cancel after we a book tour? Do we get a refund?
- Obviously, if you book a tour and your plans have changed you can cancel it.
- To do this you must write to us using the form on the CONTACT PAGE with the booking number and name using the subject:
- CANCELLATION REQUEST
- Remember that:
- Cancellations 24h or less there is 100% penalty.
- Cancellations between 48h / 72h are subject to a 50% penalty.
- Cancellations more than 72h are fully rembursed.
- You will receive the refund directly on your credit card that you used during the booking phase, it could take a few days, depending on your bank.
Is it possible to change our tour date to another date ?
- Yes, it's possible to make a request for a date change, be sure only that the new chosen date is close to new resevations.
- just go to the CONTACT PAGE and make the request via the form with the subject GENERAL INFORMATION
- if it will possible, You will recieve a confirmation and the new tickets.
What time we will return after the tour ?
- The return to the pickup point / Hotel after the tours can vary depending on the chosen tour,
- we have 3, 5, 8 hour tour, and they start at 8:30am.
- Parmesan (3h) ends approx at 11:00am
- Parmesan & Ham (5h) ends approx at 01:30pm
- Parmesan, Ham & Balsamic (8h) ends approx 16:30pm
- Every ending time is approximate because there could be delays, so we suggest to book your return ticket at the Train station.
Do your tours include transportation to/from Parma?
- Yes, Our Tours are organized with 7/8 seating Vans, that will onboard/offboard the guests in the chosen pickup point,
The vans are equipped with A/C, WIFI.
Do you pick up from hotels out of Parma ?
- No, we are sorry but we do not pickup anywhere else but only in Parma, in the indicated pickup points at the moment of booking.
- all our pickup points are strategically chosen to cover the city area.
s your transportation suitable for children ages 4 and 6 ?
- Yes, our transportation is suitable for children ages 4 and 6 as we do provide child car seat for the children when requested.
Do you still have any questions?
Please use this form ONLY for short questions,
any non relevant questions will be not replied.