Obviously, if you book a tour and your plans have changed you can cancel it.

To do this you must write to us using the form on the CONTACT PAGE with the booking number and name using the subject:

CANCELLATION REQUEST

Remember that:

Cancellations 24h or less there is 100% penalty.

Cancellations between 48h / 72h are subject to a 50% penalty.

Cancellations more than 72h are fully rembursed.

You will receive the refund directly on your credit card that you used during the booking phase, it could take a few days, depending on your bank.

Yes, it's possible to make a request for a date change, be sure only that the new chosen date is close to new resevations. 

just go to the CONTACT PAGE  and make the request via the form with the subject  GENERAL INFORMATION

if it will possible, You will recieve a confirmation and the new tickets.

The return to the pickup point / Hotel after the tours can vary depending on the chosen tour,

we have 3, 5, 8 hour tour, and they start at 8:30am.

example:

Parmesan (3h) ends approx at 11:00am

Parmesan & Ham (5h) ends approx at 01:30pm

Parmesan, Ham & Balsamic (8h) ends approx 16:30pm

Every ending time is approximate because there could be delays, so we suggest to book your return ticket at the Train station.

Yes, Our Tours are organized with 7/8 seating Vans, that will onboard/offboard the guests in the chosen pickup point,
The vans are equipped with A/C, WIFI.

No, we are sorry but we do not pickup anywhere else but only in Parma, in the indicated pickup points at the moment of booking.

all our pickup points are strategically chosen to cover the city area.

Yes, our transportation is suitable for children ages 4 and 6 as we do provide child car seat for the children when requested.

We offer convenient pickup points located across Parma to ensure easy access for our guests. Here's a list of our pickup points:

• Stazione FS - NH Parma

  • Address: Viale Paolo Borsellino, 31, 43122 Parma PR, Italy

  • Image of Pickup Point

  • Google Directions

• Consorzio Del Prosciutto Di Parma

  • Address: Largo Piero Calamandrei, 1/a, 43121 Parma PR, Italy

  • Image of Pickup Point

  • Google Directions

• Mercure Parma Centro Stendhal

  • Address: Via Giambattista Bodoni, 3, 43121 Parma PR, Italy

  • Image of Pickup point

  • Google Directions

• Parcheggio Est

  • Address: 43123 Parma, Province of Parma, Italy

  • Google Directions

• Parcheggio Palasport

  • Address: Via Silvio Pellico, 14A, 43125 Parma PR

  • Image of Pickup Point

  • Google Directions

• Starhotels Du Parc

  • Address: Viale Piacenza, 12/c, 43100 Parma PR, Italy

  • Image of Pickup Point

  • Google Directions

• Strada delle Fonderie, 2 in front of Parco Ducale

  • Address: Strada delle Fonderie, 2, 43125 Parma PR, Italy

  • Google Directions

  • Image of Pickup Point

• Novotel Parma Centro

  • Address: Via Trento, 9, 43122 Parma PR, Italy

  • Google Directions

  • Image of Pickup

• Holiday Inn Express Parma

  • Address: Str. Naviglio Alto, 50, 43100 Parma PR, Italy

  • Google Directions