Frequently asked questions
Check out some of our frequently asked questions below.
Can we cancel after we a book tour? Do we get a refund?
- Obviously, if you book a tour and your plans have changed you can cancel it.
- To do this you must write to us using the form on the CONTACT PAGE with the booking number and name using the subject:
- CANCELLATION REQUEST
- Remember that:
- Cancellations 24h or less there is 100% penalty.
- Cancellations between 48h / 72h are subject to a 50% penalty.
- Cancellations more than 72h are fully rembursed.
- You will receive the refund directly on your credit card that you used during the booking phase, it could take a few days, depending on your bank.
Is it possible to change our tour date to another date ?
- Yes, it's possible to make a request for a date change, be sure only that the new chosen date is close to new resevations.
- just go to the CONTACT PAGE and make the request via the form with the subject GENERAL INFORMATION
- if it will possible, You will recieve a confirmation and the new tickets.
What time we will return after the tour ?
- The return to the pickup point / Hotel after the tours can vary depending on the chosen tour,
- we have 3, 5, 8 hour tour, and they start at 8:30am.
- Parmesan (3h) ends approx at 11:00am
- Parmesan & Ham (5h) ends approx at 01:30pm
- Parmesan, Ham & Balsamic (8h) ends approx 16:30pm
- Every ending time is approximate because there could be delays, so we suggest to book your return ticket at the Train station.
Do your tours include transportation to/from Parma?
- Yes, Our Tours are organized with 7/8 seating Vans, that will onboard/offboard the guests in the chosen pickup point,
The vans are equipped with A/C, WIFI.
Do you pick up from hotels out of Parma ?
- No, we are sorry but we do not pickup anywhere else but only in Parma, in the indicated pickup points at the moment of booking.
- all our pickup points are strategically chosen to cover the city area.
s your transportation suitable for children ages 4 and 6 ?
- Yes, our transportation is suitable for children ages 4 and 6 as we do provide child car seat for the children when requested.